Terms of Service

Welcome to DecisionLedger AI. These Terms of Service ("Terms") govern your access to and use of the DecisionHost platform, including our website, APIs, and related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using the Service, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

DecisionHost is a decision intelligence platform that provides structured decision modeling, analytics, governance tools, and AI-assisted analysis. The Service includes access to decision models, scenario analysis, KPI tracking, integration connectors, and related features as described on our website and documentation.

3. Decision Outcomes and User Responsibility

The Service is a decision support tool only. All model outputs, recommendations, scores, rankings, forecasts, and analyses generated by the platform ("Outputs") are provided solely for informational purposes. Outputs do not constitute legal, financial, HR, medical, or professional advice of any kind.

You are solely and exclusively responsible for all decisions and actions taken based on or informed by Outputs from the Service. DecisionLedger AI does not make decisions on your behalf. The platform executes logic, models, and configurations that you select and configure. Any decision to act on an Output — including but not limited to hiring, termination, promotion, compensation, discipline, leave administration, resource allocation, or any other employment or business action — is made entirely at your own discretion and risk.

DecisionLedger AI assumes no responsibility or liability for:

• Any employment discrimination, adverse employment action, or violation of employment law resulting from decisions informed by the Service
• Claims arising under Title VII, the ADA, ADEA, FMLA, Equal Pay Act, or any federal, state, or local anti-discrimination or employment statute
• Disparate impact or disparate treatment claims related to model Outputs
• Regulatory penalties, fines, audits, or investigations resulting from actions taken based on Outputs
• Any business losses, reputational harm, or legal liability arising from reliance on Outputs
• Inaccurate, incomplete, or biased Outputs produced by any model or plugin

You acknowledge that decision models may contain inherent limitations, biases, or errors. You are responsible for independently validating all Outputs before taking action, consulting qualified legal and professional advisors as appropriate, and ensuring compliance with all applicable laws and regulations. No Output should be used as the sole basis for any consequential decision.

4. No Professional Advice Disclaimer

DecisionLedger AI is not a law firm, HR consultancy, financial advisor, or professional services provider. Nothing produced by the Service constitutes legal advice, HR advice, employment advice, financial or investment advice, or regulatory certification. You must consult qualified professionals before acting on any Output, particularly for decisions affecting employment, compensation, benefits, compliance, or legal obligations.

5. Accounts and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account. We use AWS Cognito for authentication and support SSO/SAML for enterprise customers.

6. Subscriptions and Billing

The Service is offered under subscription plans as described on our Pricing page. Subscriptions renew automatically unless cancelled before the renewal date. Fees are non-refundable except as required by law. We reserve the right to change pricing with 30 days' notice. Enterprise agreements may include custom terms.

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable regulations
• Attempt to gain unauthorized access to any part of the Service or its infrastructure
• Reverse engineer, decompile, or disassemble any part of the Service
• Interfere with or disrupt the integrity or performance of the Service
• Upload malicious code, viruses, or harmful data to the platform
• Use the Service to process data in violation of data protection laws
• Share account credentials or allow unauthorized access to your account

8. Intellectual Property

The Service, including all software, models, algorithms, documentation, and branding, is owned by DecisionLedger AI and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service during your subscription term. You retain ownership of all data you upload to the platform.

9. Data Processing

We process your data solely to provide and improve the Service. Your data remains yours. We act as a data processor on your behalf and will process data in accordance with our Privacy Policy and any applicable Data Processing Agreement. We do not sell your data or use it for purposes unrelated to the Service.

10. Confidentiality

Each party agrees to maintain the confidentiality of the other party's confidential information and not to disclose it to third parties except as required by law or as necessary to perform obligations under these Terms. Your scenario data, model configurations, and decision outputs are treated as confidential information.

11. Limitation of Liability

To the maximum extent permitted by law, DecisionLedger AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, including but not limited to damages arising from:

• Any decisions made using or informed by the Service
• Employment-related claims, including discrimination, wrongful termination, or retaliation
• Regulatory penalties, fines, or government enforcement actions
• Lawsuits, disputes, or legal proceedings of any kind
• Reputational harm to you or your organization

Our total liability for any claim arising from these Terms shall not exceed the lesser of: (a) the amount you paid for the Service in the 12 months preceding the claim, or (b) one hundred US dollars ($100).

12. Indemnification

You agree to defend, indemnify, and hold DecisionLedger AI harmless from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from: your use of the Service; any decisions or actions taken based on Outputs; employment actions or policy enforcement informed by the Service; your violation of these Terms; legal or regulatory violations; or any third-party claims related to your decisions. This obligation survives termination of these Terms.

13. Termination

Either party may terminate these Terms at any time. You may cancel your subscription through your account settings or by contacting support. We may suspend or terminate your access if you violate these Terms. Upon termination, your right to use the Service ceases immediately. We will make your data available for export for 30 days following termination.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Delaware.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

16. Contact

If you have questions about these Terms, please contact us at legal@decisionledgerai.com.